Last Updated: October 6, 2026
Channel R Radio ("Channel R," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide when you use Channel R.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information in connection with the Channel R website, Channel R Radio mobile application, Fan Radio, and related services, features, promotions, and subscriptions (collectively, the "Services").
By using the Services, you acknowledge the practices described in this Privacy Policy.
If you have questions about this Privacy Policy or want to submit a privacy or data-deletion request, contact us at:
studio@channelrradio.com
1. The Channel R Services
Channel R provides digital radio, music discovery, listener participation, and fan-community experiences.
Depending on the Services available at any particular time, Channel R may provide:
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Synchronized listening parties
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Fan-created listening events
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Artist and song nominations
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Contests, promotions, and giveaways
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Premium subscriptions and features
Not every feature is available to every user or in every location.
2. Information You Provide
We collect information you voluntarily provide when you use the Services.
Depending on the features you use, this may include:
Account Information
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Password or authentication information
Listener Activity
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Artist or song preferences
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Participation in promotions and contests
Fan Radio Information
When you use Fan Radio, we may collect information associated with:
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Artist hubs you join or follow
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Listening parties you attend
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Fan-created events you create or join
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Playlists or setlists you create
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Other Fan Radio activity
Communications
We may retain information you provide when you contact Channel R, including your email address and the contents of your communication.
3. Information Collected Automatically
When you visit our website or use the Channel R App, certain information may be collected automatically.
This may include:
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Advertising identifiers, where applicable
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Language and regional settings
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Dates and times of activity
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Technical and diagnostic information
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Information about interactions with the Services
We use this information to operate, secure, troubleshoot, analyze, and improve the Services.
4. Fan Radio
Fan Radio is a community-oriented feature within the Channel R App.
Fan Radio may allow users to:
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Participate in artist communities
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Join synchronized listening parties
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Create or join fan listening events
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React to music or events
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Create playlists and setlists
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Participate in artist-related activities
Because Fan Radio is designed to facilitate fan interaction, some information you submit may be visible to other users.
Depending on the feature, this may include your:
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Public profile information
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Other content you choose to submit publicly
Please do not post personal or sensitive information that you do not want other users to see.
5. Song Requests, Voting and Fan Quest
Channel R may collect information relating to song requests, recommendations, voting, Fan Quest, Power Votes, nominations, and similar listener activities.
This information may be used to:
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Operate Channel R programming
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Determine listener preferences
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Calculate rankings or points
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Determine eligibility for promotions
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Measure listener engagement
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Detect and prevent fraud, spam, or manipulation
Channel R may use aggregated or otherwise appropriately presented participation information in charts, programming, promotions, broadcasts, or other Channel R content.
6. User-Generated Content
Certain Channel R features allow you to submit content, including:
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Other listener submissions
If you submit content through a feature intended for public or community viewing, that content may be displayed to other users or incorporated into Channel R programming or promotional materials.
Please consider carefully what you submit.
Channel R may retain or remove submitted content as reasonably necessary to operate the Services, enforce our Terms of Service, address abuse, or comply with law.
7. Push Notifications
If you enable notifications, Channel R may send notifications relating to:
Channel R may process a device or notification identifier necessary to deliver push notifications.
You may disable notifications through your device settings.
8. Cookies and Similar Technologies
Channel R and its service providers may use cookies, pixels, software development kits (SDKs), local storage, and similar technologies.
These technologies may be used to:
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Maintain account sessions
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Understand website and app usage
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Support advertising or marketing where applicable
You may be able to control cookies through your browser settings.
9. How We Use Information
We may use information we collect to:
Provide and operate the Services
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Create and maintain accounts
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Provide radio and music services
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Provide listening parties
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Provide community features
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Operate voting and Fan Quest
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Provide Premium features
Improve Channel R
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Understand listener preferences
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Troubleshoot technical problems
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Improve reliability and performance
Protect Channel R and our users
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Prevent manipulation of requests or votes
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Protect account security
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Enforce our Terms of Service
Communicate with you
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Provide customer support
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Send service communications
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Send requested notifications
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Send promotional communications where permitted
Comply with law
We may use and disclose information when reasonably necessary to comply with applicable law, legal process, court orders, subpoenas, or governmental requirements.
10. Premium Subscriptions and Payments
Channel R may offer free and paid services, including Premium features.
Premium features may include Fan Radio functionality, listening parties, chat, enhanced song requests, alerts, voting, nominations, and other features offered from time to time.
Subscription pricing, trials, renewal terms, and available features will be presented through the applicable purchase process.
Payments made through the Channel R mobile application may be processed through Apple, Google, or another applicable payment provider.
Channel R may receive information necessary to establish and maintain your subscription, such as:
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Product or subscription type
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Renewal or expiration information
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App-store transaction identifiers
Where payment is processed by an app store or third-party payment provider, that provider's privacy policy also applies.
Channel R does not need to store your complete payment-card number to determine your subscription status when payment is processed by the applicable payment provider.
11. Information Sharing
Channel R does not sell your personal information for money.
We may share information in the following circumstances:
Service Providers
We may use third-party providers for services such as:
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Advertising and marketing, where applicable
These providers may process information as necessary to provide services to Channel R.
App Stores
Apple and Google may independently process information relating to app downloads, installations, purchases, subscriptions, devices, or accounts.
Music and Third-Party Services
Channel R may link to or integrate with music, streaming, social-media, video, chart, or other third-party services.
Those services may independently collect information under their own privacy policies.
Legal Requirements
We may disclose information when reasonably necessary to:
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Respond to legal process
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Investigate fraud or abuse
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, sale of assets, restructuring, or similar transaction.
12. Public Information
Some Channel R features are intentionally social or public.
Information you choose to make public may include:
Information made public may be viewed, copied, or shared by other users.
Channel R cannot guarantee that publicly available information will remain private after it has been published.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention may depend on:
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The purpose for which it was collected
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Whether you maintain an account
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Whether information is needed to provide a service
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Security and fraud-prevention needs
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Dispute-resolution requirements
When information is no longer reasonably necessary, we may delete, anonymize, or securely retain it in accordance with applicable law.
Backup copies may remain for a limited period before being deleted or overwritten.
14. Account and Data Deletion
You may request deletion of your Channel R account and associated personal information.
Channel R+ members can delete their account at any time in the app or on listen.channelrradio.com: You → Account → Delete account. This removes your account and associated personal information straight away (an active App Store or Google Play subscription must be cancelled separately in your store settings).
To request deletion by email, contact:
studio@channelrradio.com
Please provide the email address associated with your account and, if possible, your username or display name.
We may need to verify your identity before completing the request.
We will process valid requests in accordance with applicable law.
Certain information may be retained when necessary to:
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Comply with legal obligations
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Comply with applicable law
Deleting your Channel R account may result in loss of access to Fan Radio, Fan Quest, Premium features, voting history, requests, rankings, playlists, events, and other account-associated features.
Information already incorporated into broadcasts, published materials, promotional materials, or third-party services may not be capable of complete removal.
15. Your Privacy Rights
Depending on where you live, you may have rights regarding your personal information.
These may include the right to:
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Request access to personal information
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Request correction of inaccurate information
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Request information about how personal information is collected and used
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Request information about categories of information disclosed
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Request portability of certain information
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Opt out of certain sales or sharing of personal information
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Opt out of certain targeted advertising
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Withdraw consent where processing is based on consent
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Appeal certain privacy decisions where required by law
To exercise applicable rights, contact:
studio@channelrradio.com
We will not discriminate against you for exercising privacy rights provided by applicable law.
16. California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act, as amended.
Depending on applicable law, California residents may have the right to:
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Know what categories of personal information we collect
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Know the purposes for which information is collected or used
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Know the categories of sources from which information is collected
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Know the categories of third parties to whom information is disclosed
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Request access to specific personal information
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Opt out of the sale or sharing of personal information, where applicable
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Limit certain uses or disclosures of sensitive personal information, where applicable
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Receive equal treatment when exercising privacy rights
Categories of Information
Depending on how you use Channel R, we may collect categories including:
Identifiers: name, email address, username, IP address, account identifiers, and device identifiers.
Commercial information: subscription and purchase information.
Internet or electronic activity: interactions with our website or app, listening activity, requests, voting, Fan Quest participation, and feature usage.
Geolocation: generally approximate geographic information derived from IP address or other permitted sources.
Audio, electronic, visual, or similar information: information voluntarily submitted through applicable features.
Inferences: music preferences and engagement patterns derived from interactions with Channel R.
We do not use sensitive personal information for purposes beyond those permitted by applicable law without providing required notice or obtaining required consent.
California privacy requests may be submitted to:
studio@channelrradio.com
We may take reasonable steps to verify your identity.
17. Children's Privacy
Channel R is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information to Channel R, please contact:
studio@channelrradio.com
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by applicable law.
Individual promotions or features may have additional age requirements.
18. International Users
Channel R may be accessed by users outside the United States.
Information may be processed in the United States or other countries where Channel R or its service providers operate.
Where required by applicable law, Channel R will use appropriate safeguards for international transfers of personal information.
19. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, application, network, or electronic transmission can be guaranteed to be completely secure.
You are responsible for maintaining the security of your account credentials.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
We will update the "Last Updated" date when changes are made.
If we make material changes, we may provide additional notice where required by law.
21. Contact Us
For questions regarding this Privacy Policy, privacy practices, or data-deletion requests:
Channel R Radio
studio@channelrradio.com
For data-deletion requests, please use "Data Deletion Request" as the subject line.